Reterns and refunds

Sample Packs:

Sample packs are provided to ensure that our customers can see the quality and color of our SKANDINAVIA Dividers and Wood Slat Panels before placing an order.  The purchase price of one sample pack will be refunded once an order is placed.

Sample packs are not refundable if an order for dividers or panels is not placed.

SKANDINAVIA Dividers and Wood Slat Panels:

We encourage our customers to order a sample pack prior to ordering to make sure that they like the colors and quality of our products.  This is meant to eliminate the return the products because of non suitable colors or material.

Refunds:

We will replace products that were damaged when delivered. The customer is responsible to report any damaged products within 24 hours of delivery.

Customized panels or dividers can not be returned.  An order for customized panels can only be cancelled within 24 hours of placing an order.

We will accept returns of new and unused panels with no holes, scratches or defects in original packaging.  We will only accept return of complete package (2 panels).  The customer is responsible for shipping cost of returned merchandise.

We accept return requests within 14 days of delivery. Please send us and email to sales@primpanels,com to request a return.  Please include the order number, date of delivery and reason for return. You are responsible for the cost of return shipping.
 
The return must be packaged and shipped securely in its original packaging. There is a risk of products getting damaged during shipping.  Please take a picture of the items being shipped and buy insurance from the shipping company so that you can claim damage if it happens.
 
We will refund the amount you paid, minus %25 restocking fee. Do not ship items back without pre-approval.
 

Cancellations:

Online orders can be canceled within 24 hours for no charge. A cancellation request after 24 – 48 hours incurs a 25% restocking fee to the client. After 48 hours, online orders cannot be canceled and are subject to the final sale policy.